Digital Adoption Platform consulting
Adoption is not a training problem.
Users don’t abandon a system because nobody showed them. They abandon it because the work is faster in the old way. We build the in-application guidance, automation and governance that closes that gap — on WalkMe and Whatfix, across SAP and Salesforce estates.
We’ll build a working proof of concept on your own environment before you commit to anything. Not a slide deck, and not a recorded demo of someone else’s system.
The system went live. The usage didn’t follow.
Every stalled rollout we’re called into looks different on the surface and identical underneath. Three failure modes account for almost all of it.
Silent workarounds
People don’t file a ticket when a process is confusing. They find a route around it — a spreadsheet, an email to someone who knows, an offline approval. The programme reports green while the actual work moves somewhere you can’t see. By the time it surfaces, it’s a habit rather than a gap.
Support volume that never falls
The ticket curve was supposed to drop three months after launch. It flattened instead. Most of what arrives isn’t a defect; it’s the same twenty questions, asked by people who had the answer in a training session they attended once, months ago, before they needed it.
Reporting built on bad input
Free-text where a picklist was intended. Steps completed in the wrong order. Mandatory fields satisfied with placeholder values. The data problem you’re trying to fix downstream was created upstream, by users doing their best with an interface that didn’t tell them what good looked like.
Two platforms, one engineering standard.
We’re certified in both, and we don’t have a house preference. The right platform depends on your estate, your content model and who’s going to own it after we leave. If you haven’t chosen yet, that’s a conversation worth having before you sign anything.
WalkMe
Multi-system enterprise deployments, ActionBots and agentic workflows, WalkMe X AI, and the governance to keep a large account from turning into an unmaintainable one. Certified Builder I & II and Project Lead.
Explore the WalkMe practice →Whatfix
Flows, Self Help and Task Lists built on a content model that survives contact with a real release cycle. Segmentation and identification designed once, properly, so the deployment doesn’t need rebuilding in month six. Certified Digital Adoption Specialist and Content Specialist.
Explore the Whatfix practice →One account across the estate.
Guidance that doesn’t understand the underlying application is a tooltip. We run WalkMe as a single multi-system account so identification stays consistent and the analytics from every application can actually be compared.
Four stages. The fourth is the one that matters.
Discovery and requirement intake
We sit with the process owners, not just the programme office. What comes out is a prioritised backlog tied to specific failure points in specific screens — not a wish list.
Solution design
Injection method, end-user identification, segmentation model and environment strategy, decided before anything is built. These four decisions determine whether the deployment scales or has to be rebuilt, and they are very hard to reverse later.
Build
Smart Walk-Thrus, multi-step process automation, ActionBots, Smart Tips, ShoutOuts, invisible Launchers, blocker and guardrail overlays, and Resources — with custom CSS themed to each application’s native design language, so guidance doesn’t look bolted on.
Publish, govern, measure
Every solution passes a technical review before it goes live. We run QA checklists, naming and versioning conventions, and a reusable design standard across the account.
This is the stage most implementations skip, and it’s the reason so many DAP accounts become unmaintainable within eighteen months.
Bring us a system that isn’t being used.
Send us the application and the problem. We’ll build a working proof of concept on your own environment — a real solution on your real screens — and walk you through how it was built and what it would take to do the rest. There’s no charge for that, and no obligation attached to it.