01
Mid-rollout
WalkMe is bought, a pilot exists, and nobody is confident the approach will hold across the rest of the estate. This is the cheapest moment to change direction, and the one most often missed.
WalkMe practice
WalkMe, run as an enterprise platform.
Most WalkMe accounts start as one application and one team. The difficulty arrives at the third system, when identification and publishing standards that were never designed to scale start producing data nobody trusts.
- WalkMe Builder I & II
- WalkMe Project Lead
- Certified Scrum Product Owner
WalkMe rewards scale and punishes carelessness. It will carry a large multi-system estate further than anything else on the market, provided the identification and segmentation model was designed rather than improvised — and it becomes very expensive to unpick if it wasn't.
We build for the third system from the first week, because that is where the cost of getting it wrong actually lands.
When we're called
Three situations, over and over.
02
Post-go-live and stalled
The system launched, guidance was built, and the adoption numbers haven't moved. This is almost always a segmentation or identification problem rather than a content problem — more content is the intuitive fix and rarely the right one.
03
Inherited and ungoverned
An account with hundreds of items, no naming convention, no versioning, and nobody who can say what is safe to delete. We start with an audit of what is actually in use before touching anything.
What we do
The full lifecycle, not a phase of it.
Solution design
Injection method per application — extension or snippet, and the reason. End-user identification, cross-domain behaviour, environment and release strategy. Decided and documented before the first item is built.
The full element stack
Smart Walk-Thrus, multi-step process automation, ActionBots, Smart Tips, ShoutOuts, invisible Launchers, blocker and guardrail overlays, Resources and AI summarisation — with custom CSS themes matched to each host application's native design language.
Backend integration
ActionBots wired to backend systems for real-time retrieval, so a bot answers from live data rather than a static script. This is the difference between a chatbot that deflects a ticket and one that creates one.
WalkMe X and agentic workflows
Extending a programme from guidance-led adoption into AI-assisted experiences — AI answers, generative summarisation, and agentic workflows that complete a task rather than describe it.
Multi-system account governance
One account across the estate, so identification stays consistent and analytics from every application can be compared. Naming and versioning conventions, a reusable CSS standard, and technical review before publish.
Enablement
We train your builders. The objective is an account your team can run without us — which is also the fastest way to find out whether the governance model actually works.
Design
The four decisions that determine whether it scales.
01
Injection method
Extension or snippet is a consequence, not a preference — of who your users are, whether the application is public or internal, how browsers are managed, and whether you can get a code change deployed at all. Chosen per application.
02
End-user identification
If WalkMe can't identify a user consistently, segmentation is guesswork and Insights data is unusable. The decision most often made carelessly in week one and discovered in month nine.
03
Cross-domain behaviour
Users cross between applications inside one process. Configured properly, segmentation and Insights stay accurate across those boundaries. Configured carelessly, you get two disconnected datasets.
04
Segmentation model
Which attributes are available, where they come from, and what happens when they're missing. Designed once rather than retrofitted the first time a new business unit arrives.
FAQ
Questions we get asked
Is WalkMe worth it for a single application?
Sometimes, but it's the case where the answer is least obvious. WalkMe's advantages compound across systems; on one stable application maintained part-time, a lighter platform often delivers the same outcome for less effort. We'll tell you which situation you're in.
Can you take over an existing WalkMe account?
Yes, and inherited accounts are a large share of the work. The first deliverable is an audit: what exists, what is actually being used, what is safe to retire, and which decisions made early are now constraining you.
What does WalkMe being owned by SAP change?
Practically, it tightens integration with the SAP estate and makes WalkMe a more natural default inside SAP-heavy organisations. It does not change the engineering questions — identification, segmentation and governance decide whether a deployment works regardless of who owns the vendor.
Do you resell WalkMe licences?
No. We hold practitioner certifications and no reseller agreement, and earn nothing from your licence either way.
Bring us a system that isn't being used.
Send us the application and the problem. We'll build a working proof of concept on your real screens and walk you through how it was built. No charge, no obligation.