Blog
Notes from inside stalled deployments.
What actually goes wrong on digital adoption programmes, and what to do about it. Written for the people who have to make these decisions, not for search engines.
How to interview a digital adoption builder
Most DAP hiring screens for tool familiarity, which is the easiest thing to fake and the fastest thing to teach. Four questions that surface judgement instead.
Read →Why adoption stalls three months after go-live
The usage curve flattens, the ticket queue does not fall, and everyone blames training. The actual causes are almost always identification, ownership and release process.
Read →
Reading this because something has stalled?
Send us the application and the symptom. We will tell you which of the three usual causes it looks like — and build a working proof of concept on your own environment at no charge.